Orient Express Pvt. Ltd. respects your privacy and is committed to protect the personal information that you share with us. The following policy discusses how ORIENT EXPRESS PVT. LTD manages your personal information.
ORIENT EXPRESS PVT. LTD will only collect 'Personal Information' (defined as, but not limited to, any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) that is necessary in order to provide you with the best quality product and service. The type of information we collect will depend on the circumstance of collection and on the type of product and service you request from us. These purposes include making your travel arrangements, registering to receive our newsletters, brochures or requesting information on our itineraries and services. There may be occasions when we collect information about you from a third party, for example your travel agent who is organising your travel arrangements on your behalf. Alternatively, we may pass relevant information on to third parties such as (but not limited to) airlines, hotel partners, ground tour operators. These third parties are bound by their own set of ethics and guidelines.
How do we collect information
We collect Personal Information about you when you deal with us over the telephone, through this website, when you request information from us, send us correspondence and when you have contacted us in person. When you browse the ORIENT EXPRESS PVT. LTD website www.orientexpressin.in (referred to in this Statement as the 'Site') and have not registered for any online service from ORIENT EXPRESS PVT. LTD, you browse anonymously. Personal Information is not collected as you browse. ORIENT EXPRESS PVT. LTD does, however, use 'cookies,' 'client variables' and 'session variables' to collect information about how the Site and server are used and to recognize you as an ORIENT EXPRESS PVT. LTD online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Web site or E-mail hyperlinks, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to the web page and e-mail hyperlinks as well as overall Site activity and performance. When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to make online bookings, enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from ORIENT EXPRESS PVT. LTD, or to be contacted as requested. Additionally, we may request your upcoming travel plans and the next destination you plan to visit which allows us to further personalise your Site and E-mail messages you may receive to meet your specific needs, as well as make ORIENT EXPRESS PVT. LTD product improvements. We may also use this Personal Information in aggregate to generate market research reports.
The accuracy of your information
ORIENT EXPRESS PVT. LTD will take all reasonable measures to ensure that the Personal Information we collect, use or disclose is accurate, relevant, up to date, complete and not misleading. We will correct any Personal Information as soon as you provide the correct information to us.
The security of your information
ORIENT EXPRESS PVT. LTD will ensure that everything possible is done to prevent unauthorised use or disclosure of your Personal Information.
ORIENT EXPRESS PVT. LTD only use unique identifiers generated at random upon data entry. We do not use identifiers generated by the Commonwealth Government, Commonwealth agencies or contracted service providers.
Providing your information overseas
If you are travelling to neighboring countries, ORIENT EXPRESS PVT. LTD will disclose your Personal Information to the relevant travel suppliers. Where possible, we ensure that all our associated organisations treat your information in the same manner you would expect while traveling through us in India. However, you accept that some overseas suppliers may not have the equivalent privacy policies in place.
Disclosing your Personal Information
ORIENT EXPRESS PVT. LTD will not disclose your Personal Information unless the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or another person. ORIENT EXPRESS PVT. LTD will ensure that, if personal information is disclosed to a person or body that is a public sector agency, that agency does not use or disclose the information for a purpose other than the purpose for which the information was given to it. Your information may also be shared between related companies in the Orient Express group where such disclosure is necessary to fulfill our purposes.
ORIENT EXPRESS PVT. LTD strive to ensure that we provide the best possible product and service to our customers. From time to time, we may use Personal Information that we have collected to identify and communicate a product or service that may benefit you. We may also contact you to inform you about new, existing and improved products, services and special offers. You can always contact ORIENT EXPRESS PVT. LTD at any time if you do not want to receive marketing information.